Question 1

I want to book a private tour/transfer. Where do I send my inquiry?

Accepted Answer

Email us at info@abestx.ca (info@abestx.ca)or contact our customer service number during our office hours for your inquiries.

Question 2

What is your cancellation and refund policy?

Accepted Answer

Please contact us at least 24 hours prior to the start date of your trip so you can get a full refund. Changes to your scheduled trip must be made at least 24 hours prior to your scheduled trip and will be based on availability and will be subject to a $25.00 fee.

Question 3

Can I change the date and time of my trip?

Accepted Answer

Changes to your scheduled trip must be made at least 24 hours prior to your scheduled trip and will be subject to a $25.00 fee. Otherwise, no changes can be made and payments made will be forfeited.

Question 4

I want to book the trip/transfer, what do I do next?

Accepted Answer

If the quote that we gave you fits your requirements, we will send you an online invoice so you can process your payment. Please note that we will need the full amount as a deposit to secure your reservation.

Question 5

What is the itinerary for Experience Banff National Park Tour?

Accepted Answer

Our standard itinerary for our Banff National Park Tour includes Lake Louise, Moraine Lake, Johnston Canyon, Mount Norquay Lookout, Banff Upper Hot Springs (admission is not included *optional stop), Banff Gondola Ride (tickets not included *optional stop), Banff Avenue, Bow Falls, Surprise Corner, Tunnel Mountain Drive, and Lake Minnewanka, Two Jack Lake

Question 6

What is the itinerary for a Yoho National Park Tour with Lake Louise and Moraine Lake?

Accepted Answer

Our standard itinerary for our Yoho National Park Tour includes Lake Louise, Moraine Lake, Spiral Tunnels, Emerald Lake, Natural Bridge, Takakkaw Falls, and Banff Avenue. If you have extra time left, see more of the town of Banff.

Question 7

What is the itinerary for Icefield Parkway Tour with Lake Louise and Moraine Lake?

Accepted Answer

Our standard itinerary for the Icefield Parkway Tour includes Lake Louise, Moraine Lake, Crowfoot Glacier, Bow Lake, Peyto Lake, and the Columbia Discovery Centre (tickets to attractions are not included) and everything in between.

Question 8

What is the itinerary for Drumheller Tour?

Accepted Answer

Our standard itinerary for Drumheller Tour includes Drumheller Welcome Signage, The World Largest Dinosaur, the Hoodos, Atlas Coal Mine, Suspension Bridge, Little Church, and the Royal Tyrell Museum (tickets to attractions are not included) and everything in between.

Question 9

Are your tours customizable?

Accepted Answer

We offer our private tours customizable itinerary according to client’s wish and pacing as long as the additional request is doable, or a standard itinerary can be used. Tours last up to 10 hours including driving time.

Question 10

Do I need to purchase park passes?

Accepted Answer

Park passes are included in our private tours. However, please purchase your park passes if you are using our shared shuttle services. For more information on park passes, please visit: https://parks.canada.ca/pn-np/ab/banff/visit/passer-passes/faq-pass(https://parks.canada.ca/pn-np/ab/banff/visit/passer-passes/faq-pass)

Question 11

What vehicles do you use?

Accepted Answer

Our fleet consists of a variety of makes and models from Tesla EVs to Hybrid SUVs and minivans as well as big Sprinter/Transit Vans to accommodate different group sizes.

Question 12

Do you allow pets in your vehicles?

Accepted Answer

Service animals are allowed in our vehicles for private transportation. Pets must always be on carriers when in the vehicle or must be carried on your lap for private transportation. We do not allow pets on shared shuttle services as a courtesy to other passengers.

Frequently Asked Questions